Rora Bet Privacy Policy

Before sharing an identity document or requesting a withdrawal, you should understand why your information is needed and who may receive it. Rora Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting, device and support data to provide services, protect accounts and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and user communications. It applies to visitors, registered players and people contacting support before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” includes collecting, using, storing and sharing it.

Who We Are

Rora Bet is the service brand; the operator responsible for the website and account services should be identified in the platform’s legal information. See About Us for operator identification and License & Regulation for available regulatory information. Services are intended for eligible adults in Ethiopia, subject to applicable rules, license conditions where relevant, and regional restrictions. Verify the current regulatory status against the competent authority’s latest information; this policy does not establish licensing or official approval.

Information We Collect

The information needed depends on your interaction with us. Browsing does not require the same details as opening an account or completing a withdrawal check. Collection should be limited to lawful operational, security and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence information and fraud-prevention records. KYC, or “Know Your Customer”, means checks used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, relevant payment method details, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: enquiries, complaints, emails, chat logs and call information or recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information. For verification, submit only the documents requested through an authorized service channel.

How We Use Personal Data

We use Rora Bet player information to create and manage accounts, check identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. A withdrawal review, for example, may compare account-holder information with payment records to check payment authorization.

Betting account data also helps identify suspected fraud, multiple accounts, payment abuse, bonus abuse and unusual betting patterns. Such indicators may require further review; they are not automatically proof of misconduct. Other purposes include resolving complaints, improving the website, app, games and support, sending important service notices, and supporting responsible betting measures.

Records may be used for applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of promotions does not stop essential account or security messages.

Legal Basis / Lawful Reasons

Depending on the activity and applicable Ethiopian laws and regulations, processing may be necessary to provide requested services, satisfy legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is used where required, including for optional processing where applicable. Withdrawal of consent does not undo processing already lawfully completed.

The specific lawful reason depends on the data and purpose. Rora Bet’s compliance function should confirm the applicable grounds and required disclosures before publication. You can ask support which reason applies to a particular use of your information.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can identify a session or remember a setting. They may keep you signed in, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement technologies may be used where permitted and subject to required choices. See our Cookie Policy for details.

Browser settings can limit cookies, although disabling essential cookies may interrupt login or payment journeys. Website cookie controls and app permissions are different: review both when using mobile services.

Data Sharing

Rora Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—organisations that perform specific tasks for us—or other recipients with a lawful need:

• Payment processors and identity verification or KYC providers.
• Hosting and cloud infrastructure providers, analytics services, security tools and customer support platforms.
• Professional advisers assisting with legal, accounting or compliance matters.
• Regulators, law enforcement or courts when disclosure is legally required.

Access should be restricted to the purpose of the disclosure and supported by appropriate confidentiality, security and contractual controls where applicable. A payment provider does not need unrestricted access to your support history merely to process a transaction.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. Ask us about the arrangements relevant to your information; no country or transfer mechanism is assumed in this policy without confirmation.

Data Storage and Retention

Information is retained only for as long as needed for account operation, financial records, legal and regulatory obligations, dispute resolution, fraud prevention and responsible gaming records. Different categories may have different retention periods.

Closing an account does not necessarily require immediate removal of every record. Transaction evidence or a self-exclusion record may still be needed for a lawful purpose. Records no longer required should be securely deleted or anonymised; backup copies may remain until the applicable backup cycle ends, with access restricted.

Security Measures

Rora Bet data protection relies on reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, monitoring, backups, staff confidentiality, fraud detection and internal handling procedures. No internet service or storage system can guarantee complete security.

To support Rora Bet account security, use a unique password and access Rora Bet login through the verified official website. Do not disclose passwords or one-time codes to anyone claiming to provide support. Obtain any app or APK only through a verified official source, and check permissions before installation. Report unfamiliar logins or transactions promptly.

User Rights

Under applicable data protection laws, you may have rights to access your information, correct inaccuracies, request deletion or restriction, object to certain processing, and obtain information about how it is handled. Requests about Rora Bet personal data may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Use the official support channel to describe your privacy request and provide enough account information to locate relevant records.
2. Step 2: Complete proportionate identity checks if requested. Never provide your password.
3. Step 3: Review the response and ask for clarification or the complaint-handling procedure if a concern remains unresolved.

We should explain any refusal or limitation and applicable next steps. You may also seek guidance from the competent authority where a relevant complaint route exists.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Rora Bet must not knowingly collect personal data from underage users. A parent, guardian or anyone who believes an underage person has submitted information should notify support so the account and data can be reviewed and appropriate action taken. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming controls and enforce account restrictions. Retaining certain restrictions can help prevent excluded users from reopening accounts. These records should be used only for appropriate protective and compliance purposes. Our Responsible Gaming page explains related measures.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before accepting a bonus or requesting payment, compare the published verification requirements, transaction limits, fees and processing times—not promotional claims alone. Availability and procedures may differ by payment method or service. Support should clarify unclear requirements before you submit additional personal information.

Updates to This Policy

We may update this policy when services, applicable laws, security practices or processing activities change. Material changes should be communicated through appropriate service channels, with consent requested where required. Review the current policy before providing new categories of information, and contact support if a change leaves you uncertain about Rora Bet privacy.